Refund Policy
We want you to love your Grüns. If something’s not right, we’re here to help.
30-Day Money-Back Guarantee
New customers may request a refund within 30 days of delivery on their first order. Use the contact form on this store or email us with your order number — you never need to leave this website to start a return.
How to start a return
- Go to Contact Us with your order number and reason.
- Our Care team will confirm eligibility and share next steps.
- Approved refunds are returned to the original payment method within 5–10 business days after approval.
Start a return / contact Care →
Subscriptions
You can pause or cancel a subscription anytime from your account before the next renewal. Refunds for already-shipped subscription orders follow the same guarantee window where applicable.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We’ll replace the item or refund you at no extra cost.
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